Privacy Policy

Last Updated: 18 November 2025

Rare Brasserie & Bar (“Rare”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online or offline.

By visiting our website, making a reservation, submitting an enquiry, or engaging with us through digital platforms, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

When you:

  • Make a reservation through SevenRooms

  • Submit an enquiry through our website

  • Complete a LinkedIn, Meta, Google, or website lead form

  • Sign up for updates, newsletters, or events

  • Contact us by phone, email, WhatsApp, or social media

We may collect:

  • Full name

  • Email address

  • Phone number

  • Reservation details

  • Event or private dining requirements

  • Company name (if applicable)

  • Guest preferences or notes

  • Special requests

  • Any information you choose to share

b) Information Collected Automatically

When you visit our website, we may collect data using cookies, pixels, and analytics tools such as Google Analytics, Meta pixel, and LinkedIn Insight Tag:

  • IP address

  • Browser type

  • Device identifiers

  • Pages visited

  • Time spent on pages

  • Referral sources

  • Advertising identifiers

  • Actions taken on the site (e.g., form submissions)

c) Reservation & Guest Data via Sevenrooms

When you make a reservation, SevenRooms collects information on our behalf, including:

  • Full name

  • Email and phone number

  • Reservation date and time

  • Party size

  • Visit history

  • Guest preferences

  • Dietary notes

  • No-show and cancellation details

This information is used to manage your booking, improve service, and enable operational communication.

SevenRooms’ Privacy Policy applies to the processing within their platform.

d) Payment & Transaction Data

When you pay at Rare, we may process payment information through our POS system or payment partners, including:

  • Payment method

  • Last four digits of your card (never full card numbers)

  • Transaction amount and date

This information is processed securely and in accordance with PCI-DSS standards.

e) Advertising & Lead Gen Data

If you complete a lead form via LinkedIn, Meta, Google, or our website, we may collect:

  • Contact details

  • Interests (e.g., corporate events, private dining, PR communication)

  • Marketing preferences

This data is used for communication and marketing purposes only with your consent.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process reservations and manage guest experiences

  • To respond to enquiries and provide customer support

  • To send confirmations, updates, event details, or promotional content

  • To manage private dining, catering, or group event requests

  • To improve our website, marketing, and guest experience

  • To personalise offers, communication, or recommendations

  • To perform business analytics and advertising optimisation

  • To comply with legal obligations in the UAE

We do not sell your personal data.

3. Sharing Your Information

We may share your information with trusted service providers who support our operations, including:

  • Sevenrooms (reservations and guest management)

  • Email and SMS/WhatsApp service providers

  • Marketing platforms (Meta, Google, LinkedIn, TikTok)

  • Payment processors & POS systems

  • Website hosting and analytics partners

These third parties only process data on our behalf and cannot sell or use it independently.

We may disclose information if required by law, regulation, or court order.

4. Cookies and Tracking Technologies

We use cookies, pixels, and tracking technologies to:

  • Understand website behaviour

  • Measure campaign performance

  • Personalise content and ads

  • Improve functionality

You can manage cookies in your browser settings.

5. Data Security

We implement reasonable technical and organisational safeguards to protect personal data.

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with UAE legal requirements

  • Maintain accurate guest records

  • Improve guest experience

You may request deletion at any time (see Section 7).

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • Object to marketing

  • Request a copy of your data

To exercise any of these rights, contact us at:

info@therare.ae

8. International Data Transfers

Your information may be transferred and stored outside the UAE when using global service providers such as SevenRooms, Google, Meta, or LinkedIn.

These providers implement safeguards to protect your data.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 18.

10. Links to Third-Party Websites

Our website may contain links to third-party sites.

We are not responsible for the privacy practices of these websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be indicated by a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Rare Brasserie & Bar

Email: info@therare.ae

Dubai, United Arab Emirates